Policy
Returns & Refunds
Last updated: 21 October 2026
We want you to be happy with your MavenWiz order. If you are not, this page explains how to return it and how you get your money back.
14-day returns
You can return an order within 14 days of receiving it. To be eligible, products must be unused, unopened, and in their original packaging. Because our products are food supplements, we cannot accept returns of opened or used items, unless they are faulty.
How to return an item
- Contact us through our Contact page or by email at logistics@mavenwiz.co.uk, with your order number and the items you want to return.
- We will confirm your return and tell you where to send the parcel.
- Pack the items securely in their original packaging and send them to us.
Refunds
Once we have received and checked your return, we will refund you. Refunds are processed within 5 to 10 business days to the original payment method.
Damaged, faulty or incorrect items
If your order arrives damaged, faulty, or is not what you ordered, please contact us as soon as you can with your order number and, where possible, a photo. We will put it right. This does not affect your statutory rights.
Cancelling an order
If you want to cancel an order that has not been delivered yet, contact us straight away and we will do our best to stop it before it ships.
Contact us
MavenWiz Ltd, 3rd Floor, 86-90 Paul Street, London, England, EC2A 4NE
Email: logistics@mavenwiz.co.uk
Monday to Friday, 9 AM to 6 PM (GMT)